1. Scope of this policy
This Privacy Policy applies to PoddinPay websites, secure payment links, dispute workflows, seller onboarding flows, and related customer support interactions.
By using PoddinPay, you agree that we may process your information as described in this policy in order to provide payment protection, verify transactions, support dispute resolution, and improve the service.
2. Information we collect
We collect information that users provide directly, information created during transactions, and limited technical information collected automatically when our platform is used.
- Identity and contact details such as name, phone number, and business name.
- Transaction details such as item description, order amount, delivery timelines, bank details, and payment status.
- Communication and dispute materials such as proof of delivery, complaint details, screenshots, and customer support messages.
- Technical and device data such as IP address, browser, device identifiers, page activity, and session events.
3. How we use information
We use collected information to operate PoddinPay, protect buyers and sellers, and meet legal, regulatory, and security obligations.
- To create and manage secure payment links.
- To hold, release, refund, or reconcile protected transaction funds.
- To confirm delivery activity and support dispute investigations.
- To detect fraud, suspicious behavior, abuse, fake payment alerts, or policy violations.
- To communicate important service updates, transaction notices, and support responses.
- To maintain records required for compliance, audit, and risk monitoring.
4. Payments, banking, and payout data
PoddinPay works with regulated payment and banking infrastructure to support protected transactions. Information relevant to payment processing, settlement, compliance screening, and account verification may be shared with those providers as necessary to complete the service.
Seller payout details are used only for settlement, verification, risk review, reconciliation, and other legitimate operational needs connected to PoddinPay transactions.
5. Buyer and seller communications
We may use transaction-related contact details to send confirmations, payment updates, delivery prompts, payout notices, dispute decisions, and security alerts.
We may also contact users when action is required to complete a transaction, verify an issue, respond to fraud concerns, or resolve a support request.
6. Disputes and evidence review
If a dispute is raised, PoddinPay may review information submitted by the buyer and seller, including delivery records, proof of payment, account details, screenshots, chat evidence, timestamps, and other relevant materials.
This information is used strictly to investigate the issue, decide the correct transaction outcome, and maintain an auditable record of the review.
7. Cookies, analytics, and session data
We may use local storage, cookies, and session technologies to keep users signed in where applicable, support fraud checks, improve page performance, and understand how the service is used.
Session data may include page visits, clicks, focus changes, browser details, and device identifiers. This helps us secure the platform and investigate abnormal activity.
8. When we share information
We do not sell personal information. We may share information only when it is necessary to provide the service, enforce our terms, comply with law, or protect PoddinPay, buyers, sellers, and the public.
- With payment processors, settlement partners, and banking providers.
- With fraud prevention, hosting, analytics, customer support, and infrastructure vendors acting on our behalf.
- With regulators, law enforcement, or courts when required by law or valid legal process.
- With relevant parties where needed to investigate fraud, abuse, or security incidents.
9. Data retention
We retain information for as long as reasonably necessary to operate PoddinPay, resolve disputes, complete settlements, enforce our agreements, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information, transaction history, risk review needs, and applicable compliance requirements.
10. Security
PoddinPay uses reasonable technical and organizational safeguards to protect information against unauthorized access, misuse, loss, or disclosure. These safeguards include access controls, logging, monitoring, and security measures appropriate to the nature of the service.
No internet or storage system can be guaranteed to be completely secure, so users should also protect their devices, passwords, OTP codes, and account access.
11. User choices and rights
Users may contact PoddinPay to request correction of inaccurate information or to ask questions about how their data is handled. In some situations, we may be unable to delete or restrict information that we must keep for transaction integrity, dispute handling, fraud prevention, or legal compliance.
12. Children
PoddinPay is not intended for children. We do not knowingly collect personal information from children for the use of our payment protection services.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational improvements. The updated version becomes effective once published on this page.
14. Contact
For privacy-related questions, data concerns, or support issues relating to PoddinPay transactions, users may contact PoddinPay through our official support channels published on the platform.